That would be true if the support person you connected with had the appropriate experience for the problem being encountered AND doesn't make any mistakes along the way. The only safe Tech Support is one that is provided by the vendor - and that's Microsoft. In those cases, only people who have direct access to the online accounts would be able to help and am fairly confident that not every support rep that answers a phone is given that level of access/authority - just something to keep in mind. #3 - Should also be noted that not every problem can be resolved by logging onto a user's computer especially those that involve an email account that may have issues at the server level. Don't know of any scenario where having access to your local computer would have any benefit if the issue is related to your online account accessed via your browser. Just going by the overall description, sounds like you're asking about an account and based on the described issue, there's not anything anyone in this forum can do about it since we do not have access to your account. *** above are not intended to represent a complete list of questions which may get added to based on your answer(s) what type (POP3, Imap, Exchange) of email account does this involve
#MICROSOFT OUTLOOK 2013 HELP DESK FREE#
In order to answer that kind of question whether by phone or here in the forum would be to have the appropriate information such asĪ) is this related to a free account accessed via your browser or via an email account accessed via the Outlook desktop program (part of the Office suite).
*** to note, neither of your posts actually described what problem exactly you are dealing with other then stating "I've lost all the mail in my inbox, " "However, if you can describe the problem, I might be able to help you here." The only thing she was guilty of to warrant the "Did not resolve the problem" was the additional offer of help with the question Outlook MVPs have the benefit that we can pose questions directly to the Outlook team (when deemed warranted). since 1999 and only one of a dozen or so people in the world with that award that are given out annually). #2 - The only safe Tech Support is one that is provided by the vendor - and that's Microsoft. #1 - How Can I Contact Outlook Tech Support by Phone And, judging from posts that I've read, there are myriads of us who are frustrated by the lack of support. Maybe someday they will realize that customers are what keep them going. The only safe Tech Support is one that is provided by the I would like to hope that you are someone who really wants to help, but if you are computer savvy, you of all people know the dangers of dealing with a stranger. Maybe it's still out there, but Microsoft makes it exceedingly difficult to get to the person we need to speak to, by phone. There used to be a way to call for an appointmentįor Tech Support to call back. They are the ones who need to offer real tech support, including access to Microsoft Tech Support agents who are fluent in the language of the customer. We pay our money to Microsoft for their programs. It's just too risky dealing with people who are not Microsoft employees, especially if remote You may very well be competent in your field, able to solve problems and all that good stuff. Getting help should not be this difficult!!!!!Īnd that's the problem.
I'm asking Microsoft to provide a means to get Tech Support by phone, like you used to offer. This service that I pay for doesn't work nearly as well as the free one. I have had problems with Outlook since I upgraded, to avoid all the ads that suddenly appeared about a year ago. But that number only sent me back to whatever is offered online!!īefore I was done, I had obtained two more phone numbers, but they were all automated responses, that sent me back to what you call Help on-line. Eventually I managed to get a phone number to call for help. After wasting a half hour with an agent last week, I still didn't get any help. The conversations took forever - I suspect theĪgent is dealing with more than one person at a time. I tried the next step: interacting with a live agent.
The Virtual Assistant is unable to answer the question. I'm frantic for help but there is no way to access real help. The only way I'll ever fix the issues is by contacting Tech Support by phone, and then having them access my computer to do what has to be done. I have multiple issues with my Premium Outlook.
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